Moneyback Guarantee
Despite the fact that you can test our service for free, we went for an even bolder step: a money-back guarantee within 48 hours from the date of purchase. We are confident in the quality of our service, and you can be confident in us.
Refund policy
If the service doesn’t satisfy you or you have encountered problems that we were unable to solve, we will be happy to cancel your purchase and issue a refund. Any limitations described in the rules exist to prevent unfair use of this guarantee.
To take advantage of the guarantee, you must follow these rules:
- The guarantee period starts from the moment of purchase.
- You can use the return option only once.
- The user must demonstrate that the service was unavailable during the subscription period and that reasonable attempts were made to contact support.
- Returns without objective reasons are possible if the total number of exported comments does not exceed 1000 during the subscription period.
- No violations of the terms of use or complaints about your actions.
- Available only for purchases with a duration of 30 days or more.
Payment system commissions
We accept payments through aggregators and pay a commission on every transaction. Some payment systems waive these commissions for refunds, like PayPal.
Timing
Refunds typically take 7 to 15 days after approval. In exceptional cases, this may take longer, but we will inform you if that happens.
If your subscription was not activated or used, you may request an accelerated refund.
How to Request a Refund
To request a refund, use the contact form and provide:
- Subject: "Return under guarantee".
- A valid email for reply.
- Your code, reason for return, and any previous support ticket numbers.
Ensure you receive a confirmation email after submitting your request.
Changes
We may update the refund policy at any time. Any significant changes will be communicated via email or website updates.
By continuing to use our service, you agree to the updated terms. If you have questions, please contact us.